Preliminary document — Riffable is in alpha and this policy evolves with the product. In case of conflict, the Portuguese version prevails.
The Pro plan is a monthly subscription, renewed automatically until cancelled. Payments are processed by Paddle, our authorized reseller (merchant of record) — Paddle issues the charge, the receipt and any refunds.
You can cancel anytime at Pro plan → Manage subscription. Cancelling stops the renewal and you keep Pro access until the end of the period already paid. Cancellation by itself does not refund the current period.
If something went wrong — a wrong or duplicate charge, or the service did not work as promised — contact us within 14 days of the charge and we will make it right, including a full refund where applicable.
Requests outside those situations are reviewed case by case, in good faith. Approved refunds are returned by Paddle to the original payment method, usually within 5 to 10 business days.
Consumer rights under the laws of your country (such as statutory withdrawal rights) are not limited by this policy.
Write to contact@getriffable.com with your account email and, if you have it, the Paddle receipt. You can also use Paddle's own charge receipt, which includes a direct payment-support channel.